Customer Story: Mercy Medical Center’s Modern 340B Lever

Today, we're sharing how Mercy Medical Center - a 262-bed nonprofit teaching hospital serving Baltimore - leverages Plenful’s 340B Audit & Optimization suite to achieve 100% audit coverage and recapture savings across its program.

As a Disproportionate Share Hospital, Mercy's 340B program is a critical funding source for charitable care and community health initiatives - spanning in-house, contract, and mixed-use pharmacy operations across 30+ clinic locations and multiple TPAs.

Before Plenful, Mercy Medical Center relied on manual spot audits to monitor 340B compliance. As claim volumes and regulatory complexity grew, manual sampling couldn't scale.

With Plenful's 340B Audit & Optimization suite, Mercy Medical Center replaced manual sampling with continuous, automated coverage of every 340B eligible claim. Plenful's Missed Opportunities solution further enabled Mercy Medical Center to identify and recapture 340B savings from claims incorrectly assigned as ineligible by TPAs.

Key Results:

• 100% automated audit coverage across all 340B eligible claims
• 33x audit capacity increase
• Recaptured 340B savings from more than 6,000 claims previously marked as ineligible, via Plenful's missed opportunities solution
• Improved executive visibility through centralized reporting dashboards to track key performance indicators and team productivity metrics

As Shane Gabriszeski, 340B Compliance Officer at Mercy Medical Center, describes it: "The peace of mind that Plenful brings - knowing that there's a set of eyes on 100% of our claims - has really changed the way 340B functions at Mercy Medical Center."

Looking ahead, Plenful and Mercy Medical Center are expanding their partnership to stand up Plenful's Rebate Management Solution in anticipation of future rebate models - enabling the team to stay ahead of regulatory changes while maintaining the same standard of compliance and patient care.

Read the full case study and see what’s possible when every 340B claim has a set of eyes on it.