How Pharmacy Leaders Use AI to Accelerate Access, Support Their Teams, and Strengthen 340B Programs

For pharmacy leaders, the value of AI shows up in the work: helping patients start therapy sooner, giving teams more capacity, and supporting the programs that make care possible.

That was the thread running through the conversation at the Becker’s Fall Chief Pharmacy Officer Summit, where Jennifer Bair, SVP, Supply Chain & Pharmacy Services & Chief Pharmacy Officer at Prisma Health, joined Madeline Camejo, Chief Pharmacy Officer at Baptist Health South Florida, and Plenful Founder and CEO Joy Liu.

Both leaders shared how they’re putting AI to work in partnership with Plenful alongside their teams, building on pharmacy expertise to support patient care and create room for what comes next. Their experiences offered a practical perspective on where to start, how to build trust, and what makes a technology partnership valuable over time.

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Give pharmacy teams more capacity to care

“For me, AI is not a patient experience strategy. It's a workforce strategy,” Madeline said. Patients, she explained, don’t care whether you use AI. They care that they get the right medication and the right support.

Her focus is on equipping pharmacy teams to deliver that care. By taking on repetitive operational work, AI can give people more time to apply their expertise and support patients.

Jennifer brought a similar perspective: listen to the people doing the work. Understanding which administrative tasks take up their time helps leaders identify where automation can make the greatest difference for their teams.

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How Plenful replaced manual handoffs in Baptist's infusion program

At Baptist Health South Florida, Madeline’s team is working with Plenful to bring infusion workflows together and support a smoother path to therapy.

She credited the partnership with Plenful for helping her infusion team deliver meaningful results:

"[With Plenful, we’re] getting patients onto therapy quicker, having one platform for our infusion workflows, and resulting in fewer denials."

Those outcomes connect the operational work to the people it serves. A shared platform supports coordination across the infusion team, while fewer denials and faster access to therapy reflect the goals guiding that work.

For Madeline and her team, the value comes from making the care journey easier to navigate and helping patients move forward.

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Plenful supports Prisma’s continued 340B growth with greater capacity and visibility

At Prisma Health, Jennifer and her team are working with Plenful to scale their 340B oversight and identify additional savings opportunities. The partnership supports the team’s ongoing focus on compliance and the financial value of its 340B program.

Jennifer shared:

“With Plenful, our team can now cover 100% of compliance, while identifying missed opportunity dollars that covers the ROI for the whole solution.”

Her perspective brings together two priorities for pharmacy leaders: supporting compliance oversight and realizing more value from their programs. Plenful is helping Prisma build on its team’s expertise with technology that supports that work at scale.

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Build trust by bringing pharmacy teams into the AI evaluation process

Madeline described AI adoption as “a trust change management challenge.” Trust grows when frontline teams see the value firsthand and have a voice in how the technology fits into their daily work.

Jennifer addressed the question often top of mind for staff: what does this mean for my job? She emphasized that the goal was to give her team more time for work that needs their expertise, not to replace them with technology. Her team helped shape the work with Plenful and led its implementation, giving them ownership of the program.

For leaders considering where to begin, that means listening early, making the purpose clear, and building alongside the people who will use the technology.

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Choose a partner who understands pharmacy and can grow with you

“I want to partner with a company who truly understands pharmacy workflows [like we've seen from Plenful].” Madeline said.

Her advice was practical: start with a use case you can measure, understand its value, and then scale. A clear connection between the work and the outcome gives teams a foundation for deciding where to go next.

Jennifer also emphasized the value of a partner who can build with you over time. As needs evolve, an ongoing relationship creates opportunities to apply what you’ve learned and address the next priority together.

That approach reflects how we think about our work at Plenful. Working alongside pharmacy leaders and their teams helps us understand what matters in practice and build solutions that deliver exceptional value.

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Madeline and Jennifer discuss where AI will take pharmacy next

Looking ahead, the panelists were asked what they see coming for AI in pharmacy. Madeline sees AI redesigning how pharmacy care is delivered. Done well, it frees teams to practice at the top of their license, and it could reach hospitals that still don't have pharmacists on the floor.

Jennifer pointed to the potential for AI and emerging technology to help teams identify patients who may benefit from emerging cell and gene therapies.

The conversation left us energized by the people shaping that future of pharmacy. Leaders like Madeline and Jennifer bring a clear sense of purpose to this work: better support for their teams and better care for their patients.

Thank you to Madeline, Jennifer, and their teams for the partnership and for sharing what they’re learning. Building alongside you is one of the most rewarding parts of our work at Plenful. Together, we’re putting AI to work where it matters and creating more room for pharmacy teams to focus on patients.

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