4x Capacity, 75% Less Manual Work: How We’re Bringing AI-powered Speed to Intake Authorization, End-to-End

We’re excited to announce our Intake Authorization Management Suite, already delivering a 4x capacity increase for enterprise healthcare teams like BioMatrix Specialty Infusion Pharmacy and Renown Health. Purpose-built for the complexities and changing demands of healthcare, we’re bringing AI-powered speed and precision to the often underrepresented and under-innovated operational backbone of healthcare.

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The Bottleneck for Your Care Team Isn’t Medical Expertise, It’s Paperwork

Despite world-class clinicians and breakthrough therapies, patients wait for critical treatment because administrative staff are buried in outdated workflows. Hours vanish chasing faxes, toggling between disparate systems, rekeying data, and holding their breath for payor approvals. This trend exists as healthcare administrative costs grow to comprise up to 25% of total US healthcare spend (north of $1 trillion annually).

That’s why we built our Intake Authorization Management Suite, a first-of-its-kind, pharmacy-specialized AI solution that streamlines intake, benefits verification, prior authorization, and claim reconciliation reporting into a seamless, coordinated workflow across therapies billed under the pharmacy or medical benefit. No more fragmentation. No more hidden rework. No more manual drag. 

The result: 4x greater team capacity, 75% less admin work, faster time to therapy for patients.

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Our Impact: More Work That Matters, with Less Headcount

Enterprise healthcare organizations using our Intake Authorization suite are already seeing real efficiency gains, including:

• 4x increase in team capacity without adding headcount
• 75% reduction in manual intake and prior auth processing time
  
• Faster time-to-decision for urgent therapies and interventions
  
• Complete executive reporting visibility from intake to reimbursement

"Plenful’s solution has been business critical for us,” said Lee Curbow, Chief Technology Officer at BioMatrix Specialty Infusion Pharmacy. “Since partnering with Plenful, our team's capacity has grown 4x, allowing us to focus on patient care instead of drowning in paperwork. We've continued to expand our use of the platform this year and look forward to realizing even more operational efficiencies, which will directly translate to improved margins and our ability to serve more patients effectively. Plenful isn’t just another tech vendor trying to 'disrupt' with shiny AI tech; they understand what we deal with every day and have built something that actually uplevels our operations.”

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Our Solution: Bringing AI-powered Speed to Healthcare’s Back Office

Our Intake Authorization suite is powered by state-of-the-art, pharmacy-specialized Large Language Models (LLMs), custom-trained to understand the real-world complexities and eccentricities of healthcare operations. These aren’t generic AI models; they’re built to solve your most specific challenges, from payor form matching and eligibility checks to high-level reasoning over patient records, benefits data, and claims.

Plenful’s models mirror your best ICs and workflows, learning from your processes and adapting to the way your organization already works. This means every recommendation, every form fill, and every alert feels familiar…just faster, more accurate, and always improving.

Combined with Plenful’s highly configurable workflow engine, the result is not just automation but an intelligent operating system for end-to-end authorization management. Our platform predicts missing data, preempts payor rejections, and gives leaders real-time visibility into every step. Our models don’t just read documents; they understand them. 

Our solution intelligently and autonomously:

• Ingests and organizes messy intake data across systems and formats
• Surfaces missing information and payor-specific requirements
• Populates complex prior auth forms and monitors approval tracking
  
• Orchestrates follow-up and claim reconciliation
  
• Delivers executive reporting visibility into critical efficiency metrics, like TAT and throughput, as well as financial insights linked to claim reconciliation

"Plenful comes from pharmacy operations, they just get it," said Adam Porath, Vice President of Pharmacy at Renown Health. "Their AI platform has given us the scalable infrastructure we need to handle increasing medication volumes without proportionally increasing our staffing costs. We've been able to streamline our order referral workflows, reduce processing times, and dedicate more time and care to our in-need patient population.”

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Let’s Level Up Your Intake and Prior Auth Workflows

Healthcare deserves better tools, and we’re here to help you level up. If you’re ready to explore our Intake Authorization Management solution, request a personalized demo with our team. 

AI and machine learning engineers, we’re hiring! Help us build the future of AI for healthcare. Explore all of our open roles on the Careers page.

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